Common Sweden Conference

We heard you...and we’re taking actions to improve your support experience!

IBM has moved to the new IBM Support site to replace the IBM Service Request Tool

IBM i and related software products moved at September 14, 2019, AIX and related software products where moved during summer 2018, Power Server and all other hardware products will migrate later.

The new IBM Support site provides you with:
    Enhanced case creation
    Improved product selection
    Simplified search
    Greater visibility into the status of your support cases

You can look and get familiar with the new support site at http://www.ibm.com/mysupport

Important information:
    Familiarize yourself with the new support site by reviewing the videos below
    Problem Management Records (PMRs) will become "Case" numbers in the format, TS123456789
    If you have an IBM ID, verify that your profile is up-to-date with the correct email address, phone number, and preferred language. If you don’t have an IBM ID, create one at https://myibm.ibm.com
    The process to open cases by voice will remain the same, phone +46 771 171040 in Sweden, see contact information at www.ibm.com/planetwide for other countries
   
Videos:
    Introducing the IBM Support Site for IBM i clients -> https://mediacenter.ibm.com/media/t/1_ptismwan
    Introducing the IBM Support Community | Open and manage cases -> https://mediacenter.ibm.com/media/t/1_47uqs38j
    Introducing the IBM Support Community | Search -> https://mediacenter.ibm.com/media/t/1_hjcvgybl
    Introducing the IBM Support Community | Forums -> https://mediacenter.ibm.com/media/t/1_dnpmr6oi
    Requesting access to your company's IBM Support Account (as an User) -> https://mediacenter.ibm.com/media/t/1_l3actx79
    Managing your IBM Customer Number (ICN) (as an Administrator -> https://mediacenter.ibm.com/media/t/1_5vnr0qsu