We heard you...and we’re taking actions to improve your support experience!IBM has moved to the new IBM Support site to replace the IBM Service Request Tool
IBM i and related software products moved at September 14, 2019, AIX and related software products where moved during summer 2018, Power Server and all other hardware products will migrate later.
The new IBM Support site provides you with: Enhanced case creation
Improved product selection
Simplified search
Greater visibility into the status of your support cases
You can look and get familiar with the new support site at
http://www.ibm.com/mysupportImportant information: Familiarize yourself with the new support site by reviewing the videos below
Problem Management Records (PMRs) will become "Case" numbers in the format, TS123456789
If you have an IBM ID, verify that your profile is up-to-date with the correct email address, phone number, and preferred language. If you don’t have an IBM ID, create one at
https://myibm.ibm.com The process to open cases by voice will remain the same, phone +46 771 171040 in Sweden, see contact information at
www.ibm.com/planetwide for other countries
Videos: Introducing the IBM Support Site for IBM i clients ->
https://mediacenter.ibm.com/media/t/1_ptismwan Introducing the IBM Support Community | Open and manage cases ->
https://mediacenter.ibm.com/media/t/1_47uqs38j Introducing the IBM Support Community | Search ->
https://mediacenter.ibm.com/media/t/1_hjcvgybl Introducing the IBM Support Community | Forums ->
https://mediacenter.ibm.com/media/t/1_dnpmr6oi Requesting access to your company's IBM Support Account (as an User) ->
https://mediacenter.ibm.com/media/t/1_l3actx79 Managing your IBM Customer Number (ICN) (as an Administrator ->
https://mediacenter.ibm.com/media/t/1_5vnr0qsu